Our Commitment

At Media Sync Pro, customer satisfaction is our top priority. We offer a “100% No-Risk Double Guarantee” to ensure a risk-free experience for you.


Our Double Guarantee

  1. Duration: You have 14 days from the date of your purchase to evaluate our plugin.
  2. Policy: If you don’t like our plugin for any reason during this period, we’ll happily refund 100% of your money. No questions asked.



Please note, the following do not qualify for a refund under this policy:

  1. Upgrading an existing Purchase, whether it’s within the same plan, from one plan to another, or to a different billing cycle.
  2. Purchasing an additional license under an existing plan.


Freemius Refund Policy

Our refund process is supported by Freemius, our digital sales platform. According to Freemius’ policy, refunds are not available on renewal payments and are limited to the scope of the Vendor’s (Media Sync Pro’s) refund policy.


Eligibility Beyond Our Policy

There are limited cases specified in the EULA where Freemius will determine the eligibility for refunds. Outside of these cases, eligibility for refunds is governed exclusively by Media Sync Pro’s refund policy.


Contacting Us for a Refund

To request a refund, please contact our support within the 14-day period, detailing the issue that you have encountered.